Ownership of the site: https://oceanario.pt
The website https://oceanario.pt is the property of Oceanário de Lisboa, S.A., with its head office at Esplanada D. Carlos I, Doca dos Olivais, 1990-005 Lisbon, registered at the Lisbon Commercial Registry Office under the single registration and company number 503295604, with a share capital of €1,000,000.00.
Oceanário de Lisboa, S.A. reserves the right to change these Terms and Conditions of Use without prior notice, and any changes will be published on the website https://oceanario.pt.
1. Acceptance, Terms of Use and General Conditions
The user of the website (“User”) acknowledges that by using the website he/she accepts these Terms and Conditions of Use, such acceptance being effective from the date of his/her first access.
Oceanário de Lisboa, S.A. reserves the right, at any time, without prior notice and with immediate effect, to alter, add to, update or delete, in whole or in part, these Terms and Conditions of Use.
The User shall periodically check these Terms of Use to confirm whether any updates or changes have been made. If the User does not agree with any of the rules of use, he/she should not use the site.
2. Conditions of Use
The use of this website is free.
Users may, however, subscribe to services and products through the site, which may involve costs and conditions.
3. Ticket Office and Commercial Conditions for Purchasing Tickets
With the exception of participants in membership programs, annual passes and other specific and/or exceptional promotions or campaigns, regular access tickets to Oceanário de Lisboa are valid for a single entry on the date/time chosen at the moment of purchase and indicated at the Oceanário de Lisboa facilities.
The time chosen refers to the time the User enters the premises, and there is no time limit on how long the User can stay in the exhibitions.
Inside the Oceanário de Lisboa it is at all times mandatory to respect the visiting rules displayed.
Tickets (physical or virtual) must be kept until the end of the visit.
The ticket price includes VAT at the legal rate in force.
The purchase of promotional tickets cannot be combined with other discounts or promotions.
Access will always be limited to the capacity of the facility and the possibility of purchase is limited to the existing stock.
Prices and service specifications are subject to change without prior notice.
Users should always check the opening hours and other information on the website.
4. Cancellation, Refund and No-Show Policy
Tickets and/or promotions cannot be refunded, exchanged or extended.
5. Copyright and other Intellectual Property Rights
The User acknowledges that the site, its structure and layout, the selection, organization and presentation of its content, including its functionalities and the software used on it, as well as the trademarks, logos and symbols displayed thereon, are the property of Oceanário de Lisboa, S.A. or have been duly licensed to it.
The User further acknowledges that the contents of this website (texts, images, graphics, brands, sound and animation and all other information and elements contained on the site) are protected by intellectual property rights and their use is limited to the terms permitted by law and with identification of their origin.
Oceanário de Lisboa, S.A. is responsible for managing the design, layout and arrangement of all the information, content and materials on the website, and Oceanário de Lisboa, S.A. may, at any time, update, modify or eliminate any content, services, options or functionalities, as well as modify their presentation and configuration and change their URLs.
Users are not authorized to transmit, modify, transform, copy, sell, use or appropriate for their own benefit, in any way, the texts, images or other information contained on the website or part of the website without the prior written authorization of Oceanário de Lisboa, S.A..
Any total or partial reproduction or representation of the website or all or part of the elements included in it is strictly prohibited.
6. Personal Data
The use of the website does not necessarily imply the sharing of personal data, except in cases where such sharing is necessary for the purchase of tickets, products and/or services made available.
However, if the User wishes to request a contact or clarification, submit a complaint, leave comments or suggestions, create an account, or grant his/her consent to the processing of data for marketing purposes (including the subscription to newsletters), it may be necessary to provide certain personal data.
The personal data shared will be processed in accordance with the terms set out in the Privacy Policy and Cookies Policy, available on the website at https://oceanario.pt/en/privacy-policy/ and https://oceanario.pt/en/cookies-policy/ respectively.
The processing of personal data is carried out in strict compliance with the applicable legislation, namely the General Data Protection Regulation (Regulation (EU) 2016/679) and Law no. 58/2019, of August 8, which ensures the implementation of the GDPR in Portugal. Users may exercise their rights to information, access, rectification, erasure, limitation, portability and opposition at any time by writing to Oceanário de Lisboa, S.A. using the following means:
• By post to the address: Esplanada Dom Carlos I – Doca dos Olivais, 1990-095, Lisbon
• Email to the email address: dataprivacy@oceanario.pt
7. Information
The information made available on the Oceanário de Lisboa, S.A. website is essentially intended to clarify and inform Users about aspects relating to the activity of Oceanário de Lisboa, S.A., as well as the products and services it makes available to the public.
8. Liability and Warranties
The website has been developed bearing in mind the interests of different types of Users and the target audience of Oceanário de Lisboa, S.A.’s own initiatives. However, there is no warranty that the website or any functionality available on it will meet any needs and expectations that the Users may have or that it will serve their specific purposes.
Oceanário de Lisboa, S.A. also does not warrant that:
• Any information or suggestions, of any kind, for which Oceanário de Lisboa, S.A. is responsible, presented or made available on the site, or obtained through its use, are current, accurate, complete or error-free – Oceanário de Lisboa, S.A. assumes no legal duty in this regard;
• Any material or other type of content made available by third parties through the website is safe, legal or appropriate;
• The qualities, functionalities or characteristics of the products, services, information or other materials or content disclosed on the website fulfil any expectation of the Users.
Oceanário de Lisboa, S.A. will not be held responsible for errors that may occur due to system irregularities, failure (temporary or permanent) of the site, applications or other tools. Oceanário de Lisboa, S.A. shall not be held liable for any damages resulting from improper use or inability to use the site.
9. Links to third-party websites
Oceanário de Lisboa, S.A. may provide links to pages belonging to other entities. These sites are not owned, operated or controlled by Oceanário de Lisboa, S.A. and Oceanário de Lisboa, S.A. is not responsible for, approves or in any way endorses or subscribes to the content of these sites or the sites linked to or referred to in them. The establishment of links does not in any way imply the existence of relations between Oceanário de Lisboa, S.A. and the owner or manager of the website to which the link refers.
In view of the above, Oceanário de Lisboa, S.A. is not responsible for the legality, reliability or quality of any content made available therein, nor for compliance with the legal rules applicable to the content available therein, and the use of these links is of the sole responsibility of the Users.
10. Security
Oceanário de Lisboa, S.A. does not warrant that the website will operate uninterruptedly, be free of errors or faults or that it will be available continuously.
Oceanário de Lisboa, S.A. shall use its best endeavours to ensure that the website does not contain any viruses or other elements that may be dangerous to Users’ computers or any other devices from which they access the site. However, since Oceanário de Lisboa, S.A. cannot fully control the circulation of information on the Internet, it is not possible to warrant that it does not contain any viruses or other elements that could damage access devices.
In order to ensure the security of the site, Oceanário de Lisboa, S.A. may, at any time and without prior notice, take the necessary, useful or convenient measures to guarantee the integrity, security, continuity or quality of the site, including restrictions or limitations on access.
11. Validity of the Terms and Conditions of Use
If any part or provision of these Terms of Use is unenforceable or in conflict with applicable law, the validity of the remaining parts or provisions shall not be affected.
12. Applicable law and jurisdiction
Portuguese law shall apply to the management, administration, use and enforcement of the Terms of Use of the website.
All questions and disputes that may arise in connection with these Terms and Conditions shall be settled exclusively by the District Court of Lisbon, with express waiver any other jurisdiction.
